Returns & Refunds

Returns & Refunds Policy

We want you to be satisfied with your ZentroTech purchase.

If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return, please contact us so we can review your request.

Return Requests

Please contact us within 30 DAYS of receiving your order.

Your request should include:

• Your order number

• The reason for the return

• Clear photos or videos of the product when applicable

• Photos of the packaging if the item arrived damaged

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, contact us before sending anything back.

We will review the information provided and determine the appropriate solution.

Refunds

If your return or refund request is approved, the refund will be issued to your original payment method where possible.

Processing times may vary depending on your payment provider or financial institution.

Non-Returnable Items

Some products may not be eligible for return due to hygiene, safety, customization, digital-product, or other applicable restrictions.

Return Shipping

Unless the item is defective, damaged, or incorrect, return shipping costs may be the responsibility of the customer.

Important

Do not send products back without contacting us first. Unauthorized returns may not be accepted.

For return assistance, contact:

Jerrycarter9934@gmail.com